Victim and Witness Support

Provides emotional and practical support for all crime types for adults, children and young people who are victims of crime or impacted by crime, no matter if recent or non-recent or whether reported to the police or not.  The Hub is able to provide information/updates if a report has been made to the police, help access further information and refer onto specialist commissioned support services for further support if required.

Multi Crime Support delivered by Victim Support covering all areas withing Hampshire and the Isle of Wight.

Contact details:

Tel  – 0808 178 1641

Web – www.hampshireiowvictimcare.co.uk

Email – Hub.hiow@victimsupport.org.uk

The Witness Service is delivered by Victim Support. The service is free, confidential and impartial, and is available to anyone called to give evidence in criminal courts across England and Wales.

What the Witness Service provides

• Practical and emotional support for prosecution and defence witnesses attending court.
• Support for family and friends where their presence helps a witness give their best evidence, and for bereaved families attending court.
• Pre‑trial, on‑the‑day and post‑trial assistance, including outreach for vulnerable or intimidated witnesses.
• Information about the court building and process, and (where permitted by the court) someone to accompany you in the courtroom when you give evidence or for the reading of a Victim Personal Statement.

How to access support Use the link below to find out more and access support:
https://witnessservice.org.uk

The Service provides specialist support for victims of sexual crime, regardless of whether the offence has been reported to the police, or whether it occurred recently or non-recently.

The Frankie Worker Service element offers one-to-one counselling and play therapy for young children, supporting children and young people aged 0–17 who have experienced sexual assault, sexual abuse, rape, sexual violence, child sexual exploitation (CSE), or female genital mutilation (FGM).

The wider Therapeutic Service delivers a range of support interventions for children, young people and adults tailored to individual needs including one-to-one counselling, group therapy, intensive residential therapeutic programmes, day retreats, and workshops. The service is commissioned for individuals of all ages, with specialist play therapy available for very young children.

All support is needs-led. Each individual accessing the service receives a comprehensive needs assessment, and support is provided based on the outcomes of that assessment.  The service is commissioned across geographically defined lot areas and is delivered by three providers. The providers work collaboratively to ensure a consistent approach, including aligned referral pathways, referral forms, and needs assessment processes.

Referrals can be made directly to the service using the contact details provided below.

Frankie Worker Service

Covers all areas within Hampshire and the Isle of Wight

Yellow Door

Email          www.yellowdoor.org.uk

Web            frankie@hants.gov.uk

Telephone 02380 636312

Therapeutic Support including Counselling

Community First – Basingstoke & Deane, East Hampshire, Hart, Rushmoor, Test Valley, Winchester

Email            START@cfirst.org.uk

Website       www.start.org.uk

Telephone   01962 807037

Text              07860 027793

YOU Trust – Portsmouth, Fareham, Gosport, Havant

Email            youcounselling@theyoutrust.org.uk

Website       www.starcounselling.org.uk

Telephone  0800 121 4690

Yellow Door – Southampton, New Forest, Eastleigh

Email             servicedelivery@yellowdoor.org.uk

Website        www.yellowdoor.org.uk

Telephone    02380 636312

The Independent Sexual Violence Advisor Service (ISVA) is an all-age service for children, young people and adults, providing practical/emotional support and advice to those who have experienced rape, sexual abuse, assault, violence or sexual exploitation at any point in their lives, irrespective of whether they have reported to the police.

The benefit of the ISVA is to provide ongoing continuity, advocacy and impartial advice and information to a victim/survivor of sexual violence. ISVAs provide impartial information about available options, such as reporting to the police if they would like to do so and providing support throughout the criminal justice process, accessing Sexual Assault Referral Centre services, and specialist support such as pre-trial therapy and sexual violence counselling. ISVAs also provide information on other services that may be required, for example in relation to health and social care, housing, or benefits.

The ISVA role is distinct from that of an Independent Domestic Violence Adviser (IDVA), crisis worker, counsellor and support worker.  An ISVA may support all victims of sexual abuse but there may be specialist ISVAs to support specific need for example gender specific, children, young people, families.  This service sits alongside other commissioned service providers for sexual crime which includes, but not limited to, the Therapeutic Emotional Support for Sexual Abuse (TESSA), Victim Care Hub and the Sexual Assault Referral Centre.  There are 2 ISVA Services.  Hampton Trust provide the Isle of Wight ISVA Service and Yellow Door provide the Hampshire ISVA Service.

ISVA Service – Isle of Wight

Hampton Trust

Tel       02380 001061

Web     www.hamptontrust.org.uk

Email   isva@hamptontrust.org.uk

isva.isva@hamptontrust.cjsm.net

ISVA Service All areas within Hampshire

Yellow Door

Tel       02380 636315

Web     www.yellowdoor.org.uk/isva-service

Email   isva@yellowdoor.org.uk

The Police and Crime Commissioner works in partnership to ensure a range of vital Domestic Abuse support services are available across Hampshire and the Isle of Wight. Support includes Independent Domestic Abuse Advisors, community outreach services, refuge accommodation, group support programmes and dedicated support for children and young people. You can access support irrespective of whether a report has been made to the Police. The link below provides details of services in your area:

Domestic Abuse – Hampshire Police and Crime Commissioner (hampshire-pcc.gov.uk)

The Stalking Advocacy and Support Service is provided by Stop Domestic Abuse – Stop Domestic Abuse

The Stalking Advocacy and Support Service will provide support and advocacy to victims of stalking, irrespective of whether the perpetrator is known to them or they have reported the stalking to the Police.

Practical advice for professionals in responding to stalking can be found here.

Restorative Justice (RJ) is a victim focused approach that empowers victims and communities by giving them the opportunity to:

• communicate with the person/s responsible for the offence
• explain how the crime has affected them
• ask questions

Restorative Justice – Hampshire Police and Crime Commissioner (hampshire-pcc.gov.uk)

Police and Crime Commissioner Donna Jones has launched an online hub that provides advice, guidance and information to anyone who is concerned about sexual violence, abuse, or harassment to help everyone in Hampshire feel safer.

Safer Together Hants

The Post Office Horizon scandal is regarded as the most widespread miscarriage of justice in British legal history. It involved the wrongful prosecution of more than 700 sub-postmasters (SPMs) between 2001 and 2017. A joint national policing investigation has been set up between the National Police Chiefs’ Council (NPCC) and the Metropolitan Police Service, with involvement from all UK police forces.

Hampshire and Isle of Wight Police and Crime Commissioner is working with national charity Victim Support to offer emotional and practical support for sub postmasters.

You do not have had made a report to police or any other agency to receive support.

• 24/7 contact to Supportline on 0808 168 9111
• 24/7 contact to Victim Support’s Live Chat service on www.victimsupport.org.uk
• Referral to your locally commissioned Victim Support service: on 0808 178 1641 or Hub.hiow@victimsupport.org.uk Monday to Saturday 8am to 8pm.

For more information on the police investigation go to:  Operation Olympos | Police.uk