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Victim and Witness Support

This page signposts victims to a variety of support services.


Victim Care Hub

Provides emotional and practical support for all crime types for adults, children and young people who are victims of crime or impacted by crime, no matter if recent or non-recent or whether reported to the police or not.  The Hub is able to provide information/updates if a report has been made to the police, help access further information and refer onto specialist commissioned support services for further support if required.


Support Area Covered Provider Contact Details
Multi Crime Support All areas within
Hampshire and the Isle of Wight
Victim Support Tel       0808 178 1641




Frankie Service and Sexual Crime Therapeutic Service

A sexual crime therapeutic service for victims of sexual crime, no matter whether reported to the police or recent or non-recent.  The Frankie Worker Service provides 1-2-1 counselling or play therapy for very young children, supporting children and young people aged 0-17 years of age who have been victims of sexual assault, abuse, rape or violence or victims of child sexual exploitation or female genital mutilation (FGM).  The Therapeutic Service provides support which may include 1-2-1 counselling, group therapy, intensive residential therapy courses, day retreats or workshops.  This provision is commissioned for all ages, with play therapy support for very young children.  All support is needs led – all those accessing the provision have a needs assessment and support is provided on this basis.  The service is split into geographical lot areas which is split across 3 providers – the providers are aligned to ensure a common approach with referral pathways, referral forms, needs assessments.  Referral into the service can be made using the contact details below.

Support Area Covered Provider Contact Details
Frankie Worker  Service All areas within

Hampshire and the Isle of Wight

Yellow Door Email


Telephone 02380 636312

Therapeutic  Support including Counselling Central/North Hampshire Basingstoke & Deane

East Hampshire



Test Valley


Community First Email  


Telephone   01962 807037

Text              07860 027793

South East Hampshire & IOW Portsmouth




YOU Trust Email  


Telephone  0800 121 4690

South West Hampshire Southampton             New Forest


Yellow Door Email   


Telephone    02380 636312

Independent Sexual Violence Advisor Service

The Independent Sexual Violence Advisor Service (ISVA) is an all-age service for children, young people and adults, providing practical/emotional support and advice to those who have experienced rape, sexual abuse, assault, violence or sexual exploitation at any point in their lives, irrespective of whether they have reported to the police.

The benefit of the ISVA is to provide ongoing continuity, advocacy and impartial advice and information to a victim/survivor of sexual violence. ISVAs provide impartial information about available options, such as reporting to the police if they would like to do so and providing support throughout the criminal justice process, accessing Sexual Assault Referral Centre services, and specialist support such as pre-trial therapy and sexual violence counselling. ISVAs also provide information on other services that may be required, for example in relation to health and social care, housing, or benefits.

The ISVA role is distinct from that of an Independent Domestic Violence Adviser (IDVA), crisis worker, counsellor and support worker.  An ISVA may support all victims of sexual abuse but there may be specialist ISVAs to support specific need for example gender specific, children, young people, families.  This service sits alongside other commissioned service providers for sexual crime which includes, but not limited to, the Frankie Worker Service/Sexual Crime Therapeutic Service, Victim Care Service and the Sexual Assault Referral Centre.  There are 2 ISVA Services.  Hampton Trust provide the Isle of Wight ISVA Service and Yellow Door provide the Hampshire ISVA Service.

Support Area Covered Provider Contact Details
ISVA Service Isle of Wight Hampton Trust Tel       023-80001061




ISVA Service All areas within Hampshire Yellow Door Tel       023-8063 6315




Support for victims of domestic abuse

The Police and Crime Commissioner works in partnership to ensure a range of vital Domestic Abuse support services are available across Hampshire and the Isle of Wight. Support includes Independent Domestic Abuse Advisors, community outreach services, refuge accommodation, group support programmes and dedicated support for children and young people. You can access support irrespective of whether a report has been made to the Police. The link below provides details of services in your area:

Domestic Abuse – Hampshire Police and Crime Commissioner (

The Stalking Advocacy and Support Service

The Stalking Advocacy and Support Service is provided by Stop Domestic Abuse – Stop Domestic Abuse

The Stalking Advocacy and Support Service will provide support and advocacy to victims of stalking, irrespective of whether the perpetrator is known to them or they have reported the stalking to the Police.

Restorative Justice Service

Restorative Justice (RJ) is a victim focused approach that empowers victims and communities by giving them the opportunity to:

  • communicate with the person/s responsible for the offence
  • explain how the crime has affected them
  • ask questions

Restorative Justice – Hampshire Police and Crime Commissioner (