We are facing unprecedented and changing times. We need to work together to respond to the worldwide COVID-19 pandemic.

The circumstances we face today and in the next few months will allow us the opportunity to be the best we can be, to support our neighbours and communities, and fight this health battle. The PCC strongly encourages everyone to follow the advice from Government to protect yourselves and to keep your families safe and well.

We have collected here a range of information and resources that will help you.


Government and PHE advice

What you need to do

Stay at home as much as possible

  • Only go outside to shop for necessities or collect goods where businesses are allowed to remain open, health reasons, or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Staying alert and safe guidance

Staying safe outside your home guidance

Frequently asked questions: What you can and can’t do

Protect yourself and others

What to do if you think you have symptoms

Easy read information leaflets

Leaflet for children

Coronavirus questions? Talk to the WhatsApp Chatbot

Stay at home: guidance for households

Guidance on social distancing and for vulnerable people 

Guidance for employees, employers and businesses

Self-employed income support scheme

Financial support

Government and PHE advice in BSL and other languages

For essential advice and information in British Sign Language please watch the above videos.


Other languages

The organisation Doctors of the World, in partnership with the British Red Cross, Migrant Help and Clear Voice, has produced written translations of key Government advice in 48 languages:

English, Albanian, Amharic, Arabic, Armenian, Bengali, Bulgarian, Burmese, Czech, Dari, Estonian, Farsi, Filipino, French, German, Greek, Gujarati, Hausa, Hindi, Hungarian, Indonesian, Italian, Kiswahili, Krio, Kurdish Sorani, Latvian, Lithuanian, Oromo, Malayalam, Nepali, Pashto, Polish, Portuguese, Punjabi, Romanian, Russian, Simplified Chinese, Traditional Chinese, Sindhi, Slovak, Spanish, Somali, Tamil, Tigrinya, Turkish, Urdu, Vietnamese, Wolof, Yiddish

The advice is also available in video format in 10 languages:

English, Arabic, Gujarati, Kurdish Sorani, Lithuanian, Mandarin, Punjabi, Russian, Somali, Spanish, Turkish


More resources

Thank you to the National Autism Society for these visual aids about social distancing.


Online safety with the Cyber Ambassadors

Whilst we are spending our time at home our internet use may increase, so it is important to ensure we are all using the internet safely.

Please use the activities below to keep up with your internet safety in your spare time, or as part of your home learning activities.

For daily tips check out @HantsYC

  1. Read more about smart rules with @childnet.
  2. Cyber Ambassadors and peers have been exploring reporting tools available for online issues, here’s more guidance on reporting to CEOP.
  3. Gain insight into the online gaming world and how you can support young people whilst they play and connect online. Here are some top tips on Online Gaming Tournaments.
  4. Read the Secure online gaming guide to help parents/guardians support children and young people in the online gaming world.
  5. How well do you know google? Choose the right without using google! Good luck! 
  6. Click and read Are you being Cyberbullied?on what to do if you come across cyber bullying.

Please ask them all to keep an eye on our social media feeds HantsYC Instagram and Twitter feeds, where we will be sharing top tips, ideas and engaging them in fun activities. Join Cyber Ambassador Coordinator on Instagram, exploring how young people can spend their time away from home learning and screens.

Lastly, can we encourage young people to stay at home during the current situation #StayHomeSaveLives.

Government hotline numbers

Business support (including if your business can support building ventilators) 0300 456 3565

HMRC 0800 015 9559

Universal Credit 0800 328 5644

School closures 0800 046 8687

NHS (only call if you cannot get NHS help online) 111

Staying safe from fraud and scams

Coronavirus Scams Warning

Other things to beware of

  • Be aware of people offering miracle cures or vaccines for coronavirus – there is no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover.
  • Home cleaning services.
  • People impersonating healthcare workers, claiming to be offering ‘home-testing’ for coronavirus – this is a scam and these kits are not currently available to buy.
  • Emails saying that you can get a refund on taxes, utilities or similar are usually bogus and they are just after your personal and bank details.
  • There are lots of fake products available to buy online that say they can protect you or cure coronavirus. These will not help and are designed to take your money.
  • There are new mobile phone applications that claim to give you updates on the virus but instead, they lock your phone and demand a ransom.
  • Your bank or the police will never ask for your bank details over the phone.
  • People offering to do your shopping or collecting medication and asking for money upfront and then disappearing.

Doorstep fraud

Groups are setting up all over the county to offer support to people who are isolating. Whilst in the vast majority of these cases, the individuals will be well intentioned, there may be some who see this as an opportunity for their own criminal gain.

People carrying out shopping on behalf of you, or a loved one, will at some point need to be paid. If you give them cash, how do you know they will come back with the goods? If you give them your bank cards, they have access to all of your funds.

  • Stop – never do anything you don’t want to or make any decisions on the spot.
  • Check – Check for ID but remember most of these are community volunteers so wouldn’t necessarily have ID. There is no way of knowing whether they are legitimate.
  • Ask – Ask someone you trust for a second opinion, or ask them if they can provide the support you need.
  • Mine – If they ask for your card or your pin, remember this is very personal information which should not be shared.
  • Share – If you come across a scam, share your experience with others if possible to prevent them from being scammed.

Doorstep fraud is a crime. It happens to a wide range of people with all sorts of backgrounds. Please report it if it happens to you.

Advice for businesses

If you have been instructed by Government to close your business in line with Covid-19 guidance or have chosen to do so, it’s important for you to review your security measures to reduce the chances of your premises being targeted by criminals.

Secured by Design, the Police Digital Security Centre, and the National Counter Terrorism Security Office have put together a number of tips to help you keep your business and your premises safe during this time.

Top 10 security tips for closed business premises

Top 10 cyber security tips for working from home


Supporting employees experiencing domestic abuse

The Government has put together a Domestic Abuse Guide for Employers to help them support members of staff who are or may be experiencing domestic abuse.

Services for victims of crime

The Victim Care Service provides support for victims of crime to cope with, and recover from, the harmful effects of the crime they have experienced. The service is funded by the Police and Crime Commissioner and provided by Victim Support.

The outbreak of COVID-19 has required the Victim Care Service to make changes in line with Government and Public Health England advice to protect the safety of staff, volunteers, service users and the public.

While the VCS is no longer able to offer face-to-face meetings at this time and users will no longer be able to ‘drop in’ to any office locations, there is still help available over the phone.

  • The VCS can now be contacted for self-referrals and queries from 9am-5pm Monday to Friday on 0808 178 1641.
  • Any calls to the service made within 8am-9am and 5pm-8pm Mon-Fri and 8am-8pm Saturday will be diverted to Victim Support’s national support line, so the call will still be answered.
  • Self-referrals can still be made via the Victim Care Service website, the Victim Support website or the Live Chat facility.

The Victim Care Service leaflet can be downloaded here.

The Victim Care Service is open to all victims no matter what the type of crime, regardless of whether the crime has been reported to the police or not, and no matter how recently or how long ago the crime took place.

Support for victims of domestic abuse

We know that COVID-19 (Coronavirus) will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Fears over jobs, financial pressure, school closures, working from home and all the other current changes to our day to day lives are likely to result in an increase in domestic abuse incidents.

The restrictions put in place while the government tries to slow the spread of the virus can leave those already living with domestic abuse fearful of being isolated in the house with their abuser and as if there is nowhere to go for help.

Please remember that you can still call 999 if you or someone else is in danger.

While some domestic abuse support services are not able to offer face to face meetings at this time, there is still help and advice available online and over the phone. These local and national organisations are working hard to ensure they can still support you.

  • Victim Care Service (Hampshire and Isle of Wight) – 0808 178 1641
  • Hampshire Domestic Abuse Service – 03300 165112
  • Stop Domestic Abuse (Portsmouth) – 023 9206 5494
  • Aurora New Dawn – 023 9421 6816
  • Yellow Door (Southampton) – 023 8063 6313
  • PIPPA (Southampton) – 023 8091 7917
  • You Trust (Isle of Wight) – 0800 234 6266
  • National Domestic Abuse Helpline – 0808 2000 247
  • Men’s Advice Line – 0808 801 0327
  • National LBGT+ Domestic Abuse Helpline – 0800 999 5428
  • If you’re a child or young person and domestic abuse is happening in your home or relationship, then call Childline on 0800 1111.


If you are concerned that your behavior may be causing harm 

  • Hampton Trust  02380 009898

Supporting employees experiencing domestic abuse

The Government has put together a Domestic Abuse Guide for Employers to help them support members of staff who are or may be experiencing domestic abuse.

Support for victims of hate crime

Hampshire Constabulary has seen a small number of incidents reported linked to speculation and prejudice as a result of the coronavirus outbreak – and local Chinese communities may be feeling more fearful of being victims of crime.

We would wish to reassure all communities that any crime perpetrated through ignorance, prejudice or hate is not acceptable and the police will do all it can to stop this type of crime.

If you are being targeted for who you are, or know someone who is, please report it.

  • Police: Call 101 or 999 in an emergency, or report online 

If you don’t want to report to the police, you can contact a Third Party Reporting Centre (TPRC) for advice, support and help with reporting. With many of the TPRC offices now closed and only working remotely, the following options are still available:

Members of our Chinese communities are encouraged to contact the Southampton Chinese Association or the Portsmouth Chinese Association for support with reporting.

You can also download a reporting form in Mandarin from True Vision.

Support for people experiencing poor mental health

If you or someone you know is experiencing a crisis and need urgent mental health support, call 111 or visit and speak to the NHS Mental Health Triage Service.

The NHS 111 Mental Health Triage Service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

Advisers have a wide range of skills, including on the phone brief psychological support, and have access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

The Mental Health Triage Service can be accessed by phone by dialling 111 and online at

If you are experiencing a life threatening emergency, please call 999.

Information for our partners (commissioned services and grants recipients)

The Commissioning team has been in touch with all currently funded teams to determine current funding requirements and deliverables.

The Commissioner has in addition set up the COVID-19 Response Fund to specifically address the impact of the pandemic for victims of crime, those individuals who cause harm and the most vulnerable in our communities. This funding is not to address more generic gaps in services at this time.

The fund will provide urgent investment and critical support to existing providers delivering vital services in the advance of a funding decision from the Ministry of Justice. Requests for additional resources will be subject to appropriate local scrutiny.

Further funding opportunities linked to the Safer Communities Fund will be announced shortly.

If you have any questions or concerns, please don’t hesitate to contact the Commissioning and Partnerships Team on


Local community support



The Coronavirus Hampshire Helpline is available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents, and can be contacted on 0333 370 4000.

The helpline is available 7 days a week, from 9am to 5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.


Isle of Wight

A helpline has been set up to support the most vulnerable residents affected by coronavirus self-isolation measures. You can call 01983 823 600 between 9am and 5pm, 7 days a week.

This phone number is for anyone who:

  • needs help because of self-isolation;
  • is alone and needs support;
  • feels vulnerable.

Isle of Wight Council and voluntary networks have worked together to provide this helpline to ensure those that need assistance are supported.



If you need information or advice about services in Portsmouth, or you need some additional help because you are unable to go out because of coronavirus, you’ll find all the latest information on their website, including details of which services are closed.

For anyone who doesn’t have access to the internet there is a phone line available – 023 9268 8004 with a recorded message with all the latest information. People can also call this number if they need additional support, such as with getting shopping or prescriptions.



Southampton City Council have launched a Community Support Hub to ensure access to support for vulnerable people. The service will prioritise those in critical need who have received a letter from NHS England stating they are in a priority group and are unable to rely on family or friends for adequate practical support.

Please call them on 023 8083 4800, or visit their ‘I need help’ page to contact them via webchat or fill in the online form.



Not all district and borough authorities have organised local support, but those that have are listed here.  If your local authority is not listed here, please use the Hampshire County Council support line above.


If you are self-isolating because you are at a higher risk from coronavirus, we can help to connect you to the network of community volunteers. They can help with the collection and delivery of essential items, like food and prescription medicines, and also connect you (remotely) with someone if you just need a person to talk to.


The Council is aware of the growing concerns that face the community at this time. We understand this may be a challenging time for many, in particular those that are needing to self-isolate. If you are self-isolating because you are at a higher risk from coronavirus, we can help to connect you to the network of community volunteers. Additionally, community groups in this area are also offering services and support.


Gosport Voluntary Action and Gosport Borough Council are working together to co-ordinate a community response to COVID-19. We are working with key local partners so that we have a co-ordinated effort across our borough to organise volunteers and support those who need help. You can access support by visiting or by phoning the Community Helpline 02392 545588 (lines open Monday to Friday 9am to 5pm)

Test Valley

Unity have been working with Test Valley Borough Council to build a list of local community groups that are helping those who are self isolating due to Covid-19 and require additional support. These groups can assist with a range of requests, from shopping and prescription collections to befriending.



Sign up to be an NHS Volunteer Responder (not currently accepting applications)

Basingstoke: If you would like to volunteer, are thinking about starting a group in your area or have already done so, please visit or call 01256 423852 to register your group and find contact details for accessing guidance and support.

East Hampshire: The work to support the community’s most vulnerable people will require a huge effort. It will be co-ordinated through East Hampshire District Council and local voluntary groups but it will rely on the support of local volunteers to work. If you would like to volunteer to help during the coronavirus pandemic, please visit the Volunteer Wessex website.

Gosport: Gosport Voluntary Action and Gosport Borough Council are working together to co-ordinate a community response to COVID-19.  If you would like to volunteer or are an organisation that can offer support or services, please visit

Hart: Hart District Council, Hart Voluntary Action and Hampshire County Council are working together to co-ordinate efforts across our area to organise volunteers for those who need help.  Applications are being processed and the online application is currently suspended.

Havant: If you would like to volunteer to help during the coronavirus pandemic, please visit the Volunteer Wessex website.

Rushmoor: If you would like to volunteer locally, you can register your details on the Rushmoor Voluntary Services website.

Winchester: Community First is the Council for Voluntary Service and is matching volunteers with organisations that need assistance. Register using the volunteering website. Alternatively, you can use the Mutual aid website to find activities in your local area that might welcome volunteer assistance.

How to help other people safely

COVID-19 Keeping Communities Safer Fund

Due to the overwhelming response, the Commissioner’s Keeping Communities Safer fund has now closed. Future funding rounds will be announced.

The aim of this fund is to provide £500 grants that can be used to help people stay safe at this time – for example this could be through: aiding the printing of crime prevention advice,

·       the purchase of a security light for community premises currently having to stay closed

·       assisting the efforts to ensure those self-isolating have access to the support services they need

·       to help purchase equipment to provide existing services differently for example to take services online

To find out more visit the COVID-19 Keeping Communities Safer Fund page 

New police powers

The new powers are intended to ensure people stay at home and avoid non-essential travel, from 26 March 2020.  The regulations that provide these powers end after 6 months and are reviewed at least every 21 days. The regulations have changed following an announcement from the Government on 10 May.

The Regulations provide powers to a police constable or PCSO, or another person designated by the Secretary of State to:

  1. require the closure of premises and businesses
  2. restrict movement and gatherings


Government guidance sets out these social distancing measures:

Stay at home, unless…

  • shopping for necessities, such as groceries and medication
  • collecting goods from a business permitted to remain open (click and collect) and visiting recycling centres, garden centres, and outdoor sport courts
  • travelling for work purposes, but only where they cannot work from home
  • taking exercise – alone or with members of a household, or ONE member of another household while following physical distancing guidelines
  • visiting public open spaces alone, with members of their household; or ONE member of another household while following physical distancing guidelines, for recreation to promote their physical, mental or emotional wellbeing
  • for any medical need, or to provide care to a vulnerable person
  • travelling for work purposes, but only where they cannot work from home
  • taking part in activity associated with the sale or letting of residential property

Stop all public gatherings of more than two people, unless…

  • those people live together
  • the gatherings are essential for a work purpose
  • they are providing assistance to a vulnerable person, providing emergency assistance, participating in legal proceedings or moving house (where this could not be rearranged)

Stop all social events, including weddings, baptisms and other religious ceremonies. Funerals attended by immediate family, or where there are none, close friends, are still permitted.

A vulnerable person is defined as any person who is…

  • aged 70 years or older
  • under 70 years old and who has an underlying health condition
  • pregnant


Engage, explain, encourage and enforce

The Police and Crime Commissioner wishes to reassure members of the public that “policing’s first action will be to engage, explain and encourage those creating risk to return home, obey social distancing and not to congregate. Ultimately if this does not create the right response, the additional powers are welcome options to have.”

Police officers have been engaging with the public and explaining that following the regulations helps to prevent the spread of the virus and save lives. The efforts of the public mean police officers have rarely had to enforce the Government regulations. They are confident the vast majority will continue to do their bit and follow guidance in this next stage.

Personal responsibility is now key – for those who are able to leave their homes as a result of the changes, think carefully about where you are going and how you will be able to keep your distance from others. Keep in mind the purpose of the regulations and the national effort to protect the NHS and save lives.

They enforce the law and not government guidance, so have no role in enforcing social distancing, wearing of masks or avoiding public transport.

Police still have a role where people are gathering in groups with those not in their household – as this is not legally permitted in the regulations.

In addition, policing have a role if people have left their house for one of the reasons not designated as a reasonable excuse, such as:

  • To go on holiday, this includes to visit and stay overnight at a holiday home or second home.
  • To visit the homes of friends and family (exceptions include to protect a vulnerable person, for medical purposes or to escape risk of harm).

The police will apply the law in a system that is flexible, discretionary and pragmatic. This will enable officers to make sensible decisions and employ their judgement. Enforcement should be a last resort.

If members of the public do not comply the police may:

  • instruct them to go home, leave an area or disperse
  • ensure parents are taking necessary steps to stop their children breaking these rules
  • issue a fixed penalty notice of £100 for the first offence, with a maximum sum of up to £3,200
Accessing police services

If you need to get in touch with the police, there are lots of options.


Hampshire Constabulary have produced this leaflet, which provides contact details for various support organisations.  It’s also available in black and white to be easily printed.


Hampshire Constabulary’s website allows you to access lots of services, including reporting crimes. If you can do this, it keeps other resources free for those in need, or who can’t get online.

By email

If you need to speak to your local policing team, please email them in the first instance.  You can look up your local team via the website, and their page includes the email address you need.

By telephone

If you can’t get online or email, you can contact Hampshire Constabulary using the 101 non-emergency line.  Only call 999 in an emergency when there is immediate danger to life or a crime in progress.

In person

You can speak to the police at a front counter location at one of the four Police Investigation Centre locations: Southampton, Basingstoke, Portsmouth, or Newport. Please do not come to a police location if you have symptoms of the coronavirus, or if you suspect you have been in contact with someone else who may have the virus.

Council tax bill

We know that your council tax bill has just arrived or is about to, and your employment might be changing as a result of current events.

If you have concerns about paying your bill, please contact your district or borough council (BasingstokeEastleighEast HampshireFarehamGosportHartHavantNew ForestRushmoorTest ValleyWinchester) – or unitary council (SouthamptonPortsmouthIsle of Wight) as these are the billing authorities, and they have got ways to support anyone struggling.

This could include requesting a change to the number of payments you make so you can spread them over a longer period, and find out if you are entitled to council tax support, discount, or exemption.

Neighbourhood Crime Maps

Find out what’s happening in your neighbourhood, meet your local policing team and how to contact them. Explore the crime map to see what has happened and the policing outcomes for each crime.

Neighbourhood Watch

Find a Watch scheme in your community, and apply to join or send a message to the scheme coordinator. Neighbourhood Watch provides a way for local people to play an important part in making their communities safer.

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