The Victim Care Service provides support for victims of crime to cope with, and recover from, the harmful effects of the crime they have experienced. The service is funded by the Police and Crime Commissioner and provided by Victim Support.
The Victim Care Service is open to all victims no matter what the type of crime, regardless of whether the crime has been reported to the police or not, and no matter how recently or how long ago the crime took place.
A variety of support and advice is available depending on the victims need:
Practical Support – for example the provision of alarms, signposting or referrals to other organisations and advice relating to the Criminal Injuries and Compensation Authority claims
Emotional Support – talking about experiences with a trained supporter and working in partnership to develop ways to increase confidence or self-esteem.
Intensive Support – For victims of more serious crimes, such as sexual violence and domestic abuse, the most vulnerable victims and those that have been persistently targeted, intensive support is available.
The Victim Care Service can be contacted on 0808 178 1641 Lines are open Monday to Friday 8am-8pm, and Saturdays 10am-4pm. Messages can be left on the answerphone at any other time. If you are in need of support outside of these hours, call the Victim Support Supportline for free on 08 08 16 89 111.
The Victim Care Service contract was renewed in early 2018, read more about that decision by the PCC in our News section.